Built by PDR operators, for PDR operators

The right person finds out
the second it happens

Hail Manager runs your whole hail & PDR claim — and never lets it sit idle. Your tech's phone buzzes when a car is approved, your salesman knows the moment a customer signs, customers get receipts on every email, and every status change leaves an audit trail. From first phone call to final release, nothing waits on anyone.

Request a demo See what it does

In daily use by multi-location hail shops — iOS, Android and desktop, no app store required. Your logo, your data, your system.

Nobody waits around to find out.

A status flips to Approved and your tech's phone buzzes: start on this car. A customer signs and your salesman knows to make the call. Parts land, an email comes in from the adjuster, an appointment books — the right person gets pushed, every time.

Techs get pinged when to begin. Assign a tech or approve a claim and their phone says go.
Salesmen get pinged when it's time to call. Docs signed, payments landed, customer looked at their status page — that's the cue.
You control who hears about what. One settings page ticks each staffer into each event: status changes, parts, signed docs, inbound email, failed emails.
Locked-screen privacy. Choose whether alerts show the customer name or just the subject, so nothing leaks on a screen in the shop.

Two lock screens: a technician's phone sees status Approved, a salesman's phone sees intake docs signed

Same claim. Two phones. Everyone acts the moment it's their turn — no one is checking, no one is chasing.

Paperwork signs itself — while they're still in your driveway.

Text the customer a secure link. They read each document on their phone, review it page by page, and sign with a finger. You're notified the second it's done. No scan-in, no follow-up call, no "bring the paperwork Friday."

Page-by-page review — authorization, direction to pay, endorsements, all readable on a phone.
Single-use, expiring links you can revoke; the shop is notified instantly when signed.
Signed docs file themselves into the claim — ready to email to the carrier.

Customer signing repair documents with a finger on their phone

The customer's signing screen — finger on glass, done in 30 seconds.

Email that keeps receipts.

Every estimate, packet and follow-up goes out from inside the claim — and comes back with proof: delivered, read 4 times, last at 3:12 pm, bounced, or complained, per recipient. Did the adjuster get the estimate? You'll know before you call.

Two-way @ro email — every claim has its own inbox address; replies and attachments file themselves under the claim.
Fax too, outbound, tracked, from the same screen.
Failed email alerts your phone — a bounce is a claim risk, and it's treated like one.

Email log inside a claim with delivered and read chips per recipient

The claim's email log — every send with delivered / read chips and timestamps.

Payroll that does itself.

Sales commissions and tech pay ride on the claim itself — no spreadsheet, no "what do I owe Mike this month?" When payments land, the cut calculates: percentages per person, draws deducted, deductible rules applied, payment recorded against the claim.

Sales cut per claim — percentage per salesman, draws netted out automatically.
Tech pay per claim — percentage or bid, costs and R&I deducted before the cut.
Every payment auditable — recorded with date, amount and who entered it.

Payroll page inside a claim showing the tech's cut calculation

Payroll for the tech on this claim — payments in, costs out, cut calculated, payment recorded.

The carrier packet, one click.

Cover letter, the documents the adjuster actually needs — in the order you clicked them — plus your W-9, emailed to the insurance company from the claim and tracked like every other send. Or save the packet to the claim instead and send it to the customer.

Click order = packet order — photos, scope sheet, agreements assembled on the spot.
Sent to adjuster, claim handler, or any address, with the same delivery receipts.
Booking that reminds for you — customers self-book from a texted link, get an instant confirmation, and an automatic reminder the day before (delivered, read — you know).

Email Insurance Docs packet picker assembling cover letter, documents and W-9

The packet picker: choose docs in order, address it to the adjuster, send.

The whole shop, both sides of the counter

Everything a hail claim touches — your crew's tools and your customer's experience — in one system.

Your side of the counter

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Claims & photo management

Every vehicle gets a claim file: photos by panel, notes, documents, and full history. Nothing gets lost in a text thread.

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Scope sheets & CCC ONE estimates

Panel-by-panel hail scope sheets that feed straight into CCC ONE estimates, with your shop's markups and parts guidance handled for you.

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Insurance & adjuster docs

Declarations, estimates, and agreements filed per claim and per carrier. Send documents to adjusters by email or fax in one click.

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Payroll built into the claim

Sales commissions and tech pay calculate per claim — percentages, draws, deductible rules, payment recorded against receipts.

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Multi-location & team roles

Run several locations with per-location hours and time zones. Salesmen, techs and admins each see the view that fits their job.

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Audit log & staff onboarding

Every change on every claim is attributable. Add a salesman, text them a one-time setup link, they set their own password — onboarding takes a minute.

Their side — customer & adjuster

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Remote document signing

Customers review and sign authorization and direction-to-pay on their phone the day they call. You're notified instantly.

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Live status pages

A private link per customer — timeline, photos, documents. And you see who viewed it and when, before they call you.

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Self-booking & reminders

Customers book themselves into your real availability from a texted link — and an automatic reminder the day before kills the no-show.

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Two-way email & fax per claim

Each claim has its own @ro inbox address; replies and attachments file themselves. Every send tracked to delivered / read.

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Carrier packets

Cover letter + docs in click order + W-9 emailed to the insurance company in one click, tracked like everything else.

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Canvassing & lead tools

Companion field apps for after-storm canvassing: capture plates and VINs at the driveway and turn hits into claims.

Works on any phone, tablet or desktop Installs per company — your data stays yours Your logo & company info throughout Setup help included

See it in action

Real screens from the system your team would run every day.

Hail Manager open-claims list — Open claims board — intake dates, days-in-shop, status notes, parts badges

Hail Manager claim detail — One claim, everything on it — customer, car, insurance, adjuster, notes

Hail scope sheet panel map — Hail scope sheet — tap panels to map dents, then straight into the estimate

Sales payroll calculation inside a claim — Sales payroll on the claim — insurance paid, costs out, cut at their %, draw netted

Per-event staff push alert settings — Decide who gets pushed about what — status changes, parts, signed docs, failed emails

Insurance docs packet builder — The carrier packet — cover letter, chosen docs in click order, W-9, sent and tracked

How it works

From storm to delivery in four steps — with your team and your customers on the same page the whole way.

Lead in, claim opens

Book an appointment from a texted link or open the claim from a canvass hit. Vehicle, insurance and photos go in once.

Scope, estimate, sign

Techs map the damage on a scope sheet, the estimate goes to the carrier by email or fax, and the customer signs their paperwork on their phone.

The push loop

Status flips to Approved — the tech's phone says start. Parts land, docs sign, emails arrive — the salesman's phone says call. The customer watches their own page.

Paid, released, recorded

Payments in, commissions and tech pay calculated on the claim, final photos and paperwork on file — all searchable later.

Request a demo or get set up

Tell us about your shop and we'll walk you through Hail Manager on a live system — your volumes, your locations, your workflow. Setup gets you live with your own branded system, usually within days.